Terms & FAQ

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Shipping

Shipping is calculated in flat rate. For Slovenia is 3.90€ and for the rest of the world is 7.50€.

Seller info

Name: MARMELADA zasnove blagovnih znamk d.o.o.
Addres: Vožarski pot 3, 1000 Ljubljana
Tax id: 96893591
Contact: natasa@armada.si

Data privacy

ljubljanawelldone.com takes data protection and privacy very seriously. We collect only relevant and necessary data to accomplish the specified purpose and to meet our obligations. Our buyers are informed about the way the collected data is used, moreover, they can control and determine how their personal data is used. Buyers can also decide whether they want their name removed from the list used for marketing campaigns. All user personal data is kept strictly confidential. It is available only to employees who require such data to perform their work tasks. All employees of ljubljanawelldone.com and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles.

Currency

All payments will be effected in currency Euro (€). When charging your credit card, the amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated on our web site.

Refund

Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund. For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition. If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything is unclear or you have more questions feel free to contact our customer support team.

Complaints

In case of any complaints please contact us on natasa@armada.si or you can visit EU online dispute resolution platform

FAQ

What are the Payment methods?
On the Ljubljana Well Done webshop we offer a broad range of payment methods. Besides transferring your purchase manually with your personal bank account we offer the most secure payment methods online with Visa, Mastercard and American Express.
Is it safe to pay with my creditcard?
WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer. Personal data used for the purposes of authorization and payment are deemed to be confidential data. The following customer's personal data are necessary to fulfil the Agreement (authorization and payment): Name and Surname, E-mail, Telephone number, Address, City, Post Code, Country, Type of credit card, Credit card number, Expiry date (credit card), CVV number for credit card. WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment. WSPay ensures to meet the requirements determined by applicable personal data protection regulations, for the processors of personal data, especially taking all necessary technical, organizational or security measures confirmed by PCI DSS Level 1 certificate.
How long will it take before I receive my order?
We ship your order in two bussiness days and delivery depends on the delivery service.

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